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Our Newsletter


Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

All the products we are selling include factory warranty, don't cover items that have been abused, burned and damaged in any form.
Please contact us via cs@utamaelektrindo.com  if you have NOT received item in 30 days, we will check it with post office, and then resend or refund any missing item.
In the unlikely event that your product is faulty in anyway, you must contact us ASAP and then return it within 7 Days of receipt. The postage and packaging fee will NOT be refunded.
We will not be responsible for the delivery or insurance charges incurred in returning item back to us. If you return an item purchased from us, it must be back in Factory Condition. This includes packaging, inserts, manuals etc. Please allow up to 5 Working Days for us to process your returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

  • All the items will be dispatched within 1 business day by Hong Kong(or Singapore) Airmail after the payment is clear. Items will arrive in 7-25 business days. The arrival time depends on some factors and different areas:

    This table only offer reference to the arrival time, doesn't mean we delivery to all of the above countries.
    Please choose some local sellers, if you cannot wait patiently in the shipping time we declared.
    Once you purchase, please DON'T leave negative or neutral feedback if you haven't received item in 30 days, because we have mentioned the shipping time repeatedly.
  • Customs duty is obligation and liability of a citizen in your country, so buyer should be responsible for any tax and custom duty incurred. For example, Laser Pointer is unacceptable in some countries. Therefore, please double check your local customs policy carefully before purchase. Or, we will NOT be responsible for any failure delivery related destination customs issue.